Refund policy

We want every ninja to suit up happy. If something is wrong with your order, we will make it right.

Our 30-day guarantee

If your item arrives damaged, defective, misprinted, or is not the item you ordered, contact us within 30 days of delivery. We will send a replacement or issue a full refund to your original payment method, whichever you prefer.

How to request a refund or replacement

Send us a message through our contact form within 30 days of delivery.
Include your order number, the item, and a short description of the problem.
When we reply by email, send clear photos of the item and any damage, misprint, or the wrong item received.

In most cases you will not need to send anything back. Once we review your photos, we will send a replacement or issue your refund. If we ever do need an item returned, we will tell you by email and cover the return shipping. Please do not send items back without contacting us first, because our products ship from several partner warehouses and returns sent to the wrong address cannot be processed.

Personalized and made-to-order items

Our printed tees and personalized shirts are made just for you after you order. Because of that, we cannot accept returns or exchanges on these items for change of mind, sizing, or a name, age, or detail entered incorrectly at checkout. Please double-check spelling, ages, and sizes before you place your order. If a made-to-order item arrives damaged, defective, or misprinted compared to what you ordered, our 30-day guarantee above still applies.

Sizing and change-of-mind returns

Because our products ship directly from partner suppliers, we are not able to accept returns for change of mind or for a size that was chosen incorrectly. Please check the sizing details on each product page before you order.

Ordered the wrong size? Contact us within 30 days of delivery and we will send you a one-time 15% off code to order the right size. You keep the original item.

Cancellations

To cancel an order, contact us as soon as possible. If the order has not shipped or gone into production yet, we will cancel it and refund you in full. Once an order has shipped or a made-to-order item has started production, it can no longer be cancelled.